Update 10.06.2020
Dear Customer
We hope this mail still finds you and your family safe & well since we last were in touch. Over the past few weeks there have been many unimaginable challenges to overcome in both our personal and work environments and the fact that we are all in this together makes it all that much easier to comprehend and adapt to the challenges we face.
We want to say a big thank you to all our customers for your flexibility and your understanding to ensure that the supply chain is maintained. Lynx continues to be a key delivery partner for PPE to hospitals & care homes along with being a delivery agent to all those businesses who have remained open and those that have reopened recently.
The Government has now issued a “Return to Work Protocol” which is a document they have constructed along with the Health Services Executive (HSE) Health & Safety Authority (HAS) & the Dept of Health.
The document places a heavy emphasis on a shared approach between employers and workers to prevent the spread of Covid 19. To date we at Lynx have already taken some practical measures such as
- Paperless & Contactless Deliveries
- Online Track and Trace for Customers
- Social Distancing
- Reduction in site visits
- Provision of individual hand sanitizer & wipes for all staff members
- Provision of disposable gloves & masks
- Contactless driver debriefing
- New Signage
- Increased daily cleaning routines
- New office layouts
The reality is that we will live with Covid 19 until such a time as a vaccine is discovered. As the economy begins to open up and as we move through the stages of the Governments road map, we will be guided by their teams of experts as to how we approach life living alongside Covid-19 and will continue to keep you all updated.
In the interim should you have any queries or concerns please don’t hesitate to contact the office for assistance on 091 790410, or even drop us an email at manifest@lynx.ie to advise us on any changes that you may have had to make also that may affect deliveries/collections.
Talk care and Keep Safe
From all in Lynx
Update 02.04.2020
Dear Customer.
We hope this mail finds you and your family safe & well.
The events of the last few weeks have certainly been challenging for us all, but hopefully you are all adapting well to this ever-changing environment.
We would like to let you all know that we are still open for business as normal. Lynx administration staff have modified their workstations in keeping with Covid 19 guidelines. Lynx warehouse staff continue to process freight and our drivers are still delivering & collecting to and from the frontline services along with those essential business still operating.
In the background we are working with our IT Agent on improving the paperless delivery experience to provide you with live up to date Epod signatures & delivery information on all consignments. These are now available to view on our Track & Trace System, which is part of the online booking tool. If you would like to learn more about our system and how it might help your business, please do not hesitate to let us know.
If there is anything further, you would like to enquire about give us a call on 091 790410 where a member of the admin team would be happy to help. We are all in this together.
Talk care and Keep Safe.
From all in Lynx
Update 16.03.2020
Dear Customer,
Further to our last correspondence on the 12-03-20 where we advised we had taken the following
steps:
We have also taken the following additional steps in order to maintain the integrity of the supply chain.
- Drivers delivering or collecting will not break down consignments
- Handballing of consignments into a customer’s premises will cease until further notice
- Effective this Friday the 13 th of March electronic signatures will be inputted by the drivers and no delivery paperwork will accompany consignments
These steps are solely aimed to reduce the exposure and interaction between individuals.”
The feedback to date has been one of understanding and support for these measures.
We remind any consignee who needs supplier paperwork to contact their supplier to ensure your paperwork is attached in a document enclosed pouch onto the consignment or emailed in advance to your office.
Our drivers will continue to deliver your product however they will not be carrying or transferring paperwork. If the above is adhered to this will further help to minimize the unnecessary interaction between all parties.
Thank you all in advance.
Stay Safe.
Lynx Transport
Update 13.03.2020
Dear Customer,
The COVID-19 (Coronavirus) is a growing concern for all our organisations and the general public at
the moment. We are continuing to deliver our service as usual and all our staff have been requested
to follow HSE guidance in order to minimise the risk.
We have also taken the following additional steps in order to maintain the integrity of the supply
chain.
- Drivers delivering or collecting will not break down consignments
- Handballing of consignments into a customer’s premises will cease until further notice
- Effective this Friday the 13th of March electronic signatures will be inputted by the drivers
and no delivery paperwork will accompany consignments
These steps are solely aimed to reduce the exposure and interaction between individuals.
For customers who collect from our premises restricted access will apply. We have identified and set
up an area within our warehouse for customer collection.
In the event you have a confirmed or suspected case on your premises, please contact our office
immediately on (091)790410. This will enable us to plan your next delivery accordingly in order to
protect our drivers your staff and all members of the public.
We have set up an internal committee to monitor the advice and guidance provided by the HSE.
We are committed to communicating any significant changes in our procedures to our customers.
We thank you for your anticipated support and understanding and should you have any queries
please contact us by phone or by email to manifest@lynx.ie and we will respond to you as soon as
possible.
Delia Gavagan
Customer Services Manager
